Hoehr-Grenzhausen, 8th December 2011: IBS AG has commissioned corporate consultants confluentes with the compilation of an international comparative study on the theme of warranty management. The study highlights vulnerabilities in the communication between suppliers and OEMs (original equipment manufacturers). It also illustrates the current situation between European OEMs and suppliers and introduces solution approaches for the implementation of a comprehensive warranty and recourse management system.
The study “Trends and Developments for Warranty Management Systems” is available for free download from the IBS America Whitepaper Library webpage.
Warranty management
Growing competition from the international environment, escalating customer demands, and the increasing negotiating power of the car manufacturers place OEM-supplier co-operation under increasing pressure. Supplier companies, at a particular disadvantage in guarantee and warranty cases, feel pressured into making concessions. According to a survey, the problems faced by German supplier companies lie first and foremost in the lack of diagnostic data, poor co-operation and a missing interface with the customer, as well as lacking resources on their part. The result is a lack of transparency and poor communication. This can be combated with the implementation of professional warranty management systems.
Standardisation using professional warranty management systems
Warranty management systems enable the standardization of warranty processes, better communication between supplier companies and OEMs and an overall improvement in process transparency. The process management software systems serve as an integrated platform between suppliers and OEMs, providing both manufacturers and customers with all necessary key figures, evaluations and reports.
Benefits
Standardization leads to mid-term cost-savings and reduced employee pressure, as well as improving quality and increasing efficiency in the warranty handling process.
Warranty management systems are therefore becoming increasingly important in these companies. On average, European OEMs currently accrue warranty provisions that account for 2-6% of their turnover. The resulting volumes reflect the financial means that could be released by a relocation of warranty obligations.
The IBS warranty management software solution
IBS AG provides its customers with a computer-assisted, fully-integrated warranty management system. This enables increased transparency and significant optimisation of all theme-related processes, along the entire supply chain. Precise data analysis enables the detection of main causes and thus also improvement potentials, e.g. for the development process.
With its solution, IBS AG makes a clear statement in closing the ranks between technical and commercial data.
IBS AG
IBS AG is a leading supplier of cross-company standard quality management software systems and consulting services for industrial quality, production, traceability and compliance management. In keeping with the corporate philosophy „The Productivity Advantage“, IBS AG's Best Practice solutions contribute to a sustainable boost in corporate productivity. IBS customers receive the support of a team of experienced consultants and specialists throughout each phase of the project and beyond. IBS AG, founded in 1982, today employs approximately 200 personnel in Europe and the USA.
The Company is listed in the Prime Standard of the German Stock Exchange in Frankfurt/Main (ISIN DE0006228406) and is also member of the GEX-German Entrepreneurial Index.
IBS AG software installations amount to over 4,000 worldwide and can be found at companies such as Audi, Beam Global, BMW, BorgWarner, BOSCH, Caterpillar, Daimler, EN ElectronicNetwork, FCI Automotive, Goodyear, Kimberly Clark, KEIPER, Liebherr, Magna Automotive, Kautex Textron, Parker Hannifin, Procter & Gamble, Rock Tenn, Porsche, Siemens, SMA Solar Technology, ThyssenKrupp and W.L. Gore.
